Schedule Service - Wooden Sun

This form takes less than 5 minutes to fill out and helps us collect your information accurately and streamline our scheduling, especially during our busy season. Thank you for giving it a try!

Basic Information

Are you a:*

New Customer
Previous Customer

For previous customers, only fill out new or changed information in Section 2 below. If your contact information hasn't changed, please skip ahead to Section 3.

Name

First Last

Email

How did you hear about us? (please check all that apply)

Word of mouth
TV ad
Radio ad
Print ad (please specify below)
Internet ad (please specify below)
Google or other search engine
Angie's List
Yellowpages
Other (please specify below)

Other Description

Contact Information

Address

Street Address Address Line 2 City State ZIP Code

Are you more than 20 miles from Charlottesville?

If yes, we have a nominal trip charge to cover vehicle expenses and travel time. 20-30 miles away from our showroom, this charge is $4/mile; 31 miles and up, $6/mile. For example, a job 24 miles from Charlottesville would incur a $16 trip charge.

Phone Number (best to reach you)

Phone (alternate)

How do you prefer that we contact you?

Are you making this appointment on behalf of someone else, or does the service address differ from the billing address? If so, please fill out the contact information (for the party responsible for billing) below.

Billing Name

First Last

Billing Address

Street Address Address Line 2 City State ZIP Code

Billing Email

Service Information

What service do you need?*

Estimate (While we can provide a ballpark quote based on photos & measurements of your fireplace, we charge $95 for an on-site visit and exact quote)
Chimney sweep & inspection
Relining
Installation
Routine cleaning or maintenance for gas appliance (logs, insert, fireplace, or grill)
Fixing a problem with my gas logs, gas insert, fireplace, or grill)
Other service (please describe below). Please note that we do not service pellet appliances.

Other

What type of appliance do you have?

Appliance type

See our Glossary of Terms for help determining what kind of appliance you have: https://woodensun.com/glossary-terms-information/

Appliance type

See our Glossary of Terms for help determining what kind of appliance you have: https://woodensun.com/glossary-terms-information/

If the fireplace/stove is gas, what type?

Natural
Propane
Not Sure!

How many fireplaces and/or stoves need servicing?

If you have a free standing wood stove or wood insert, how it is installed?

If you are not sure of what a thimble, direct connect or a full liner looks like, please see our FAQ page on relining chimney which has images and further information. Further Information

Into a thimble (round terra cotta hole) in a masonry chimney
Into a "Class A" high temperature metal chimney
Into a fireplace with a stainless steel liner all the way to the top of the chimney
Into a fireplace with a direct connect (direct connects only go a few feet into the chimney and are oval in shape to fit through the damper)
I have no idea (We need this information in order to determine the amount of time necessary for a sweep).

Which of the following do you need (check as many as apply):

A sweep with Level I visual inspection is $229 for the first fireplace and/or stove and $139 for each additional fireplace/stove. Very difficult roofs or very dirty chimneys can lead to additional charges for rotary sweeps or safety equipment. Occasionally a man lift is required to get to the top of a chimney.
Level II video scans are $299 for the first fireplace and/or stove, including a sweep, and $199 for each additional fireplace/stove. By CSIA (Chimney Safety Institute of America) standards, we highly recommend a Level II Sweep & Inspection for all new customers and for customers who are selling their home, have had a chimney fire, or if the certified chimney sweep recommends this service. During a Level II sweep and inspection, we put a camera down the flue to make sure everything is in tip-top shape and there is no internal damage. For more information, please visit http://www.csia.org/. If you choose not to go forward with the Level II sweep and inspection (see listed reasons for this service, above), we will require each customer to sign a waiver.
Regular gas maintenance is $159 for the first fireplace and/or stove, and $139 for each additional fireplace/stove. Note: routine maintenance work is NOT a service call, which is specifically to address problems or malfunctions with your appliance.
Wood & masonry service are $149 for the first 30 minutes, and $149/hour thereafter, billed in 1/4 hour increments.
Gas service is $159 for the first 30 minutes, and $159/hr thereafter, billed in 1/4 hour increments.

Service Comments

Is this your main heat source?

A picture is worth 1,000 words! If you need to upload some photos to help us understand the service you need, please attach them below.

Drop files here or

House Information (if applicable)

Approximately what year was your house built?

How many stories is your house?

How steep is your roof? In other words, is it comfortable to walk on?

What is your roof made of?

Other Roof Type

Do you have a preferred day(s) of the week and/or a preferred time for service?

May we add you to our newsletter email list, and send you periodic updates on Wooden Sun sales, seasonal reminders, and events?

IMPORTANT: Please give us a call at least 24 hours in advance if you cannot keep your appointment. We do charge a $50 fee to help cover our employees' lost time and vehicle expenses if we don't hear from you by then.

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