Schedule Service This form takes less than 5 minutes to fill out and helps us collect your information accurately and streamline our scheduling, especially during our busy season. Thank you for giving it a try! Basic InformationAre you a:* New Customer Previous Customer For previous customers, only fill out new or changed information in Section 2 below. If your contact information hasn't changed, please skip ahead to Section 3.Name First Last Email How did you hear about us? (please check all that apply) Word of mouth TV ad Radio ad Print ad (please specify below) Internet ad (please specify below) Google or other search engine Angie's List Yellowpages Other (please specify below) Other Description Contact InformationAddress Street Address Address Line 2 City AlabamaAlaskaAmerican SamoaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaGuamHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaNorthern Mariana IslandsOhioOklahomaOregonPennsylvaniaPuerto RicoRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahU.S. Virgin IslandsVermontVirginiaWashingtonWest VirginiaWisconsinWyomingArmed Forces AmericasArmed Forces EuropeArmed Forces Pacific State ZIP Code Are you more than 20 miles from Charlottesville?If yes, we have a nominal trip charge to cover vehicle expenses and travel time. 20-30 miles away from our location, this charge is $4/mile; 31 miles and up, $6/mile. For example, a job 24 miles from Charlottesville would incur a $16 trip charge.--YesNoPhone Number (best to reach you)Phone (alternate)How do you prefer that we contact you?--EmailPhoneEither is fineAre you making this appointment on behalf of someone else, or does the service address differ from the billing address? If so, please fill out the contact information (for the party responsible for billing) below.--YesNoBilling Name First Last Billing Address Street Address Address Line 2 City AlabamaAlaskaAmerican SamoaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaGuamHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaNorthern Mariana IslandsOhioOklahomaOregonPennsylvaniaPuerto RicoRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahU.S. Virgin IslandsVermontVirginiaWashingtonWest VirginiaWisconsinWyomingArmed Forces AmericasArmed Forces EuropeArmed Forces Pacific State ZIP Code Billing Email Service InformationWhat service do you need?* Estimate (While we can provide a ballpark quote based on photos & measurements of your fireplace, we charge $95 for an on-site visit and exact quote) Chimney sweep & inspection Relining Installation Routine cleaning or maintenance for gas appliance (logs, insert, fireplace, or grill) Fixing a problem with my gas logs, gas insert, fireplace, or grill) Other service (please describe below). Please note that we do not service pellet appliances. OtherWhat type of appliance do you have?WoodGasAppliance typeFreestanding stoveFireplace InsertZero clearance FireplaceNot sureSee our Glossary of Terms for help determining what kind of appliance you have: https://woodensun.wpengine.com/glossary-terms-information/Appliance typeFreestanding stoveFireplace insertZero clearance fireplaceNot sureSee our Glossary of Terms for help determining what kind of appliance you have: https://woodensun.wpengine.com/glossary-terms-information/If the fireplace/stove is gas, what type? Natural Propane Not Sure! How many fireplaces and/or stoves need servicing? If you have a free standing wood stove or wood insert, how it is installed?If you are not sure of what a thimble, direct connect or a full liner looks like, please see our FAQ page on relining chimney which has images and further information. Further Information Into a thimble (round terra cotta hole) in a masonry chimney Into a "Class A" high temperature metal chimney Into a fireplace with a stainless steel liner all the way to the top of the chimney Into a fireplace with a direct connect (direct connects only go a few feet into the chimney and are oval in shape to fit through the damper) I have no idea (We need this information in order to determine the amount of time necessary for a sweep). Which of the following do you need (check as many as apply): A sweep with Level I visual inspection is $239 for the first fireplace and/or stove and $149 for each additional fireplace/stove. Very difficult roofs or very dirty chimneys can lead to additional charges for rotary sweeps or safety equipment. Occasionally a man lift is required to get to the top of a chimney. PLEASE NOTE that this service is only available to previous Wooden Sun customers. Wooden Sun requires a Level II inspection for all new customers, to ensure that your chimney meets codes and safety requirements. Level II video scans are $309 for the first fireplace and/or stove, including a sweep, and $209 for each additional fireplace/stove. In accordance with CSIA (Chimney Safety Institute of America) standards, Wooden Sun requires a Level II Sweep & Inspection for all new customers and for customers who are selling their home or who have had a chimney fire. During a Level II sweep and inspection, we put a camera down the flue to make sure everything is in tip-top shape and there is no internal damage. For more information, please visit http://www.csia.org/inspections.html Regular gas maintenance for existing customers is $169 for the first fireplace and/or stove, and $149 for each additional fireplace/stove. New customers will be billed at the gas service rates. Note: routine maintenance work is NOT a service call, which is specifically to address problems or malfunctions with your appliance. Wood service is $165 for the first 30 minutes, and $165/hour thereafter, billed in 1/4 hour increments. Gas service is $165 for the first 30 minutes, and $165/hr thereafter, billed in 1/4 hour increments. Masonry service is $169 for the 1st 30 minutes, $169/hr thereafter, billed in ¼ hr increments. Grill, awning/shade, or other outdoor service is Grill service – $159 for the 1st 30 minutes, $139/hr thereafter, billed in ¼ hr increments. Please note that we can only schedule service for grills from brands we carry. Service CommentsIs this your main heat source?--YesNoA picture is worth 1,000 words! If you need to upload some photos to help us understand the service you need, please attach them below. Drop files here or Select files Max. file size: 50 MB. House Information (if applicable)Approximately what year was your house built? Before 1900 1900 to 1939 1940-1949 1950-1959 1960-1969 1970-1979 1980-1989 1990-1999 Since 2000 How many stories is your house? 1 2 3 4 5 How steep is your roof? In other words, is it comfortable to walk on?What is your roof made of? Asphalt shingle Metal Slate Wood shake Other (please describe below) Other Roof Type Do you have a preferred day(s) of the week and/or a preferred time for service?May we add you to our newsletter email list, and send you periodic updates on Wooden Sun sales, seasonal reminders, and events?--Yes, please send me Wooden Sun updates.No, thank you.IMPORTANT: Please give us a call at least 24 hours in advance if you cannot keep your appointment. We do charge a $50 fee to help cover our employees' lost time and vehicle expenses if we don't hear from you by then.CAPTCHA
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