Fireplaces, heating appliances, chimneys all require the ultimate degree in safety. Kim Kepchar and the staff of Wooden Sun are the professionals I refer to most often. I know of no one more knowledgeable.
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I called to see if Wooden Sun had a Kamado Joe Joe Jr grill in stock. Surprise, the answer was yes. I had been searching for a local dealer for a couple of days. Josh answered questions and invited me to come in to see the grill. I visited the store the next day and met Josh. He had the grill available and reviewed all of the features. He also was wise to remind me that buying from their store would come with service and help with any warranty claims, if ever needed. I decided on the spot to purchase the grill. I felt very comfortable with Josh’s expertise and knowledge of the Kamado Jr. I’ll be back for accessories, charcoal, and conversation. Thank you to Wooden Sun.
From initial contact to scheduling service through completion of the call, my experience was excellent in terms of customer service, knowledge and ability to quickly diagnose and solve the problem, thoroughness in cleaning the gas insert and testing and retesting to be certain the insert worked well. Kim was courteous and helpful in answering all of our questions and instructing us on the features of our remote control.
We will ALWAYS call Wooden Sun for future service – they are the BEST.
We decided on a Valor gas insert so Jonathan came to our house in Waynesboro to see our fireplace in order to make a recommendation as far as model and size. We probably had two dozen questions and emails after we received our quote getting him to quote different configurations. I have so say that Jonathan was most patient and very responsive in getting back to us after every email. Both Jonathan and Kim installed the unit and were at our house for a full day and did an excellent first class professional install. I wouldn’t hesitate to recommend Wooden Sun to anyone. Thank you Jonathan and Kim!