Wooden Sun did an absolutely fantastic job with our fire place. They provided just the right custom frame, doors and gas logs. We went to three other companies and none of them would even provide pricing, because our installation was not cookie cutter. We needed a custom solution and Wooden Sun came through in a big way. Kim and crew were thoroughly professional and we couldn’t be more pleased with the outcome. I would highly recommend Wooden Sun to anyone looking for premium fire place work at a fair price.
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We are very pleased with the product and service. The installation crew was professional, thorough and very courteous. I can’t say enough about how pleased we are with the service and installation. The product – Valor G4 – is absolutely great. I was a little concerned about how small the flames were when we first turned the logs on but after having used it every night since it was installed, we really like the low flame – burning embers ambiance. The heat output is beyond my expectations. Overall – a great product and a great company.
The crew at WoodenSun is fantastic! I have been shopping for a woodstove for 2 years and was frustrated with my lack of answers until I found Wooden Sun. Their sales staff members were patient, and thoroughly explained multiple options that could work for my needs. They made a site visit to my home to help plan the project, but my plan was not approved by my neighborhood’s ARB. Subsequently, Jonathan made 2 more visits to my home- quite a way from their store to help me “re-tool” my plan. They made 3 visits to my home before the first dollar was ever exchanged! I’m sure it doesn’t normally take 3 site visits to get a project like mine planned, but they patiently stood by me when I hit a “bump in the road” with the ARB. Our stove is now installed and fully functional- wow, we are using it even more than we thought we would. I wish that I’d bought it years ago. Wooden Sun is highly recommended-you won’t be disappointed!
Our experience with each employee, from beginning to end, what totally satisfying. From explaining our options for a fireplace door to its installation, we couldn’t have asked for better customer service. When we asked for a follow up to make a minor adjustment, your staff quickly responded and made the necessary correction. We would definitely recommend your business to those in need of your products.