Schedule Service - Wooden Sun

TO OUR CUSTOMERS: Wooden Sun will temporarily be providing gas service and maintenance work only for appliances we ourselves have installed. We apologize for the inconvenience. We hope to return to our regular service levels soon, and we appreciate your patience!
This form takes less than 5 minutes to fill out and helps us collect your information accurately and streamline our scheduling, especially during our busy season. Thank you for giving it a try!
Basic Information
Are you a:*
- New Customer
- Previous Customer
For previous customers, only fill out new or changed information in Section 2 below. If your contact information hasn't changed, please skip ahead to Section 3.
Name
First Last
Email
How did you hear about us? (please check all that apply)
- Word of mouth
- TV ad
- Radio ad
- Print ad (please specify below)
- Internet ad (please specify below)
- Google or other search engine
- Angie's List
- Yellowpages
- Other (please specify below)
Other Description
Contact Information
Address
Street Address Address Line 2 City State ZIP Code
Are you more than 20 miles from Charlottesville?
If yes, we have a nominal trip charge to cover vehicle expenses and travel time. 20-30 miles away from our showroom, this charge is $4/mile; 31 miles and up, $6/mile. For example, a job 24 miles from Charlottesville would incur a $16 trip charge.
Phone Number (best to reach you)
Phone (alternate)
How do you prefer that we contact you?
Are you making this appointment on behalf of someone else, or does the service address differ from the billing address? If so, please fill out the contact information (for the party responsible for billing) below.
Billing Name
First Last
Billing Address
Street Address Address Line 2 City State ZIP Code
Billing Email
Service Information
TO OUR CUSTOMERS: Wooden Sun will temporarily be providing gas service and maintenance work only for appliances we ourselves have installed. We apologize for the inconvenience. We hope to return to our regular service levels soon, and we appreciate your patience!
Untitled
TO OUR CUSTOMERS: Wooden Sun will temporarily be providing gas service and maintenance work only for appliances we ourselves have installed. We apologize for the inconvenience. We hope to return to our regular service levels soon, and we appreciate your patience!
What service do you need?*
- Estimate (While we can provide a ballpark quote based on photos & measurements of your fireplace, we charge $95 for an on-site visit and exact quote)
- Chimney sweep & inspection
- Relining
- Installation
- Routine cleaning or maintenance for gas appliance (logs, insert, fireplace, or grill)
- Fixing a problem with my gas logs, gas insert, fireplace, or grill)
- Other service (please describe below). Please note that we do not service pellet appliances.
Other
What type of appliance do you have?
Appliance type
See our Glossary of Terms for help determining what kind of appliance you have:https://woodensun.com/glossary-terms-information/
Appliance type
See our Glossary of Terms for help determining what kind of appliance you have:https://woodensun.com/glossary-terms-information/
If the fireplace/stove is gas, what type?
- Natural
- Propane
- Not Sure!
How many fireplaces and/or stoves need servicing?
If you have a free standing wood stove or wood insert, how it is installed?
If you are not sure of what a thimble, direct connect or a full liner looks like, please see our FAQ page on relining chimney which has images and further information. Further Information
- Into a thimble (round terra cotta hole) in a masonry chimney
- Into a "Class A" high temperature metal chimney
- Into a fireplace with a stainless steel liner all the way to the top of the chimney
- Into a fireplace with a direct connect (direct connects only go a few feet into the chimney and are oval in shape to fit through the damper)
- I have no idea (We need this information in order to determine the amount of time necessary for a sweep).
Which of the following do you need (check as many as apply):
- A sweep with Level I visual inspection is $219 for the first fireplace and/or stove and $129 for each additional fireplace/stove. Very difficult roofs or very dirty chimneys can lead to additional charges for rotary sweeps or safety equipment. Occasionally a man lift is required to get to the top of a chimney.
- Level II video scans are $299 for the first fireplace and/or stove, including a sweep, and $199 for each additional fireplace/stove. By CSIA (Chimney Safe Institute of America) standards, we highly recommend a Level II Sweep & Inspection for all new customers and for customers who are selling their home, have had a chimney fire or if the certified chimney sweep recommends this service. During a Level II sweep and inspection, we put a camera down the flue to make sure everything is in tip-top shape and there is no internal damage. For more information, please visit http://www.csia.org/. If you choose not to go forward with the Level II sweep and inspection (see listed reasons for this service, above), we will require each customer to sign a waiver.
- Regular gas maintenance is $149 for the first fireplace and/or stove, and $129 for each additional fireplace/stove. Note: routine maintenance work is NOT a service call, which is specifically to address problems or malfunctions with your appliance.
- Wood, gas, & masonry service are $149 for the first 30 minutes, and $149/hour thereafter, billed in 1/4 hour increments.
Service Comments
Is this your main heat source?
A picture is worth 1,000 words! If you need to upload some photos to help us understand the service you need, please attach them below.
Drop files here or
House Information (if applicable)
Approximately what year was your house built?
- Before 1900
- 1900 to 1939
- 1940-1949
- 1950-1959
- 1960-1969
- 1970-1979
- 1980-1989
- 1990-1999
- Since 2000
How many stories is your house?
- 1
- 2
- 3
- 4
- 5
How steep is your roof? In other words, is it comfortable to walk on?
What is your roof made of?
- Asphalt shingle
- Metal
- Slate
- Wood shake
- Other (please describe below)
Other Roof Type
Do you have a preferred day(s) of the week and/or a preferred time for service?
May we add you to our newsletter email list, and send you periodic updates on Wooden Sun sales, seasonal reminders, and events?
IMPORTANT: Please give us a call at least 24 hours in advance if you cannot keep your appointment. We do charge a $50 fee to help cover our employees' lost time and vehicle expenses if we don't hear from you by then.
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Basic Information

Contact Information

Service Information

House Information (if applicable)