Glossary of Terms

The industry terminology we use, to make sure we’re all talking about the same thing.

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Please note, that although there are some common problems and parts among gas appliances, there’s also a great deal of diversity among the many, many different brands and systems out there, as well as a great number of proprietary parts. It would be impossible for our technicians to train on every brand and understand how each and every one is put together. Additionally, many manufacturers will not provide tech support or their proprietary parts to dealers who do not sell their products. While we will work on brands we don’t sell, we cannot guarantee that we can completely solve your problem.

We will, of course, do our best to service your gas appliance, but sometimes repeated trips are necessary, and our first attempt may not be successful. We appreciate your understanding.