Wooden Sun provides the best service around.
Jim
I'm writing to commend an employee, Blake Hunter. I met Blake today on a job (Free Union). It was one of those rare encounters where you instantly know you are in the presence of an outstanding individual. You have an exemplary person representing your company.
— Jim
L.B.
I was very pleased with the fireplace maintenance service I received from Wooden Sun. Your technician Josh, in addition to doing a great job checking on my corner fireplace, took the time to respond to my many questions about how I could handle potential issues. This is the third year I have used your service and will certainly continue to do so. I have already recommended Wooden Sun to a neighbor, who is seeking high quality, reliable service for her fireplace.
- L.B.
Dick & Jane
Our experience with each employee, from beginning to end, what totally satisfying. From explaining our options for a fireplace door to its installation, we couldn't have asked for better customer service. When we asked for a follow up to make a minor adjustment, your staff quickly responded and made the necessary correction. We would definitely recommend your business to those in need of your products.
— Dick
Sharon
Everybody I spoke to was as helpful and friendly as I could have hoped for. I called my gas supplier first and they did not fix it properly. I found Wooden Sun accidently and I am glad I did. Josh was very knowledgeable and explained everything so that I could understand it. My gas fireplace is working fine now!
— Sharon
Mark
The replacement of our old non-vented gas fireplace with a new vented model went quite well. From the sales experience with Kim to the installation, also with Kim, Rosie and Josh, we were very pleased with the result. The fireplace is beautiful and was retrofitted into our existing stonework. The installation work was extensive with venting placed thru the 1st floor ceiling, into the attic and then thru the roof. Also existing stonework was cut to accommodate the appliance. Our house was spotless when they were done with barely a speck of new dust present. Training on how to operate this technologically advanced device was thorough. I can only give my highest recommendation to this business and its knowledgeable and friendly staff.
— Mark
Kathryn
Kim is wonderful! Such a pleasure to have anyone from Wooden Sun in my home. I can always trust that the work will be done well and my house respected.
— Kathryn
Dirk
After 3 years with our HWAM stove we continue to be absolutely delighted! It is a centerpiece of our living room, with not just its warmth, but the large window into the flames. One surprise for us has been how much fireplaces have changed. The modern fireplace is truly a marvel of engineering, and HWAM is at the very forefront. You notice it by the fact that you only need to add wood every 2 hours (3 logs heat the room for 2 hours!), by the way in which the flames seem to move in slow motion, and by the very small amount of ash that remains after a whole day's heating. In fact, often we still have enough embers in the morning to start the new fire. Finally, we have come to treasure the work that you have done in installing the fireplace. With your expert work it is so easy to start the fires. Your advice to also add a new liner to the chimney was spot on. We are delighted and thank you. All the very best of success in 2016.
— Dirk
Jack
We are very pleased with the product and service. The installation crew was professional, thorough and very courteous. I can't say enough about how pleased we are with the service and installation. The product - Valor G4 - is absolutely great. I was a little concerned about how small the flames were when we first turned the logs on but after having used it every night since it was installed, we really like the low flame - burning embers ambiance. The heat output is beyond my expectations. Overall - a great product and a great company.
— Jack
Kelly
I purchased a HWAM Monet last spring and was installed this summer. The installation was professional and meticulous. The HWAM stove is AMAZING!!! With the significantly colder temperatures this winter, we have not had to turn the heat on. The wood stove heats the whole living space and is VERY EFFICIENT. I've used wood stoves most of my adult life and never have I burned so little wood and had as much comfort as I have with my HWAM stove. Jonathan was great with ordering EXACTLY what I wanted in both stove and hearth. Kim, Jake and Blake all did an outstanding job with installation. I couldn't be happier.
— Kelly
Joe and Janice
The crew at WoodenSun is fantastic! I have been shopping for a woodstove for 2 years and was frustrated with my lack of answers until I found Wooden Sun. Their sales staff members were patient, and thoroughly explained multiple options that could work for my needs. They made a site visit to my home to help plan the project, but my plan was not approved by my neighborhood's ARB. Subsequently, Jonathan made 2 more visits to my home- quite a way from their store to help me "re-tool" my plan. They made 3 visits to my home before the first dollar was ever exchanged! I'm sure it doesn't normally take 3 site visits to get a project like mine planned, but they patiently stood by me when I hit a "bump in the road" with the ARB. Our stove is now installed and fully functional- wow, we are using it even more than we thought we would. I wish that I'd bought it years ago. Wooden Sun is highly recommended-you won't be disappointed!
— Joe and Janice
Phil
We decided on a Valor gas insert so Jonathan came to our house in Waynesboro to see our fireplace in order to make a recommendation as far as model and size. We probably had two dozen questions and emails after we received our quote getting him to quote different configurations. I have so say that Jonathan was most patient and very responsive in getting back to us after every email. Both Jonathan and Kim installed the unit and were at our house for a full day and did an excellent first class professional install. I wouldn't hesitate to recommend Wooden Sun to anyone. Thank you Jonathan and Kim!
— Phil
Jim
Great site but it cannot do justice to a visit to the showroom and a visit to the showroom cannot hold a candle to the experience of having the folks from Wooden Sun install one of their first rate products in your home.
— Jim
David and Sabine
Wooden Sun provided friendly and helpful advice for our purchase of a wood burning stove insert. After purchase, their installation was both efficient and of high quality workmanship, leaving us delighted with the experience.
— David and Sabine
Peter Hunter
My men and I found Wooden Sun to be a pleasure to work with -- very professional, and responsive to all our needs. They sell top quality products.
— Peter Hunter,
PH Hunter Construction
Janet
I always wonder what my living room will look like after the chimney is cleaned...the living room was cleaner after the service than it was before.
— Janet
Bruce Hoover
Fireplaces, heating appliances, chimneys all require the ultimate degree in safety. Kim Kepchar and the staff of Wooden Sun are the professionals I refer to most often. I know of no one more knowledgeable.
— Bruce Hoover,
Safe Chimneys, Inc.
John
Knowing that you were not just selling us a stove but also installing it was one of the main reasons we opted for Wooden Sun. We were also really impressed that the installation occurred over a holiday week. It was more than a pleasant surprise to get back from vacation and have a new stove ready to go, especially now that winter is definitely here.
— John
Jane
He [Kim Kepchar] has done repairs on my woodstove on two occasions and his service was excellent, the work was done exactly right with no leftover mess. Nothing for me to worry about at all.
— Jane
Dan
Just a quick thanks for making my wife and daughters as happy and warm as they have ever been. That stove has heated our 2100 SF house without any assistance even when the temp went down into the teens at night. If I really crank it up with the re-burners blazing, the ladies just sit quietly (next to the dogs) soaking up the heat and I have to put on my shorts and sit by an open window...Worth. Every. Penny.
— Dan
Carl
I recently purchased an H27 Hampton gas stove from you. I want you to know that I am very pleased with the stove and was extremely satisfied with your installation. The workmanship was superb.
Fax: (434) 220-4276