We are very pleased with the product and service. The installation crew was professional, thorough and very courteous. I can’t say enough about how pleased we are with the service and installation. The product – Valor G4 – is absolutely great. I was a little concerned about how small the flames were when we first turned the logs on but after having used it every night since it was installed, we really like the low flame – burning embers ambiance. The heat output is beyond my expectations. Overall – a great product and a great company.

My men and I found Wooden Sun to be a pleasure to work with — very professional, and responsive to all our needs. They sell top quality products.

I was very pleased with the fireplace maintenance service I received from Wooden Sun. Your technician Josh, in addition to doing a great job checking on my corner fireplace, took the time to respond to my many questions about how I could handle potential issues. This is the third year I have used your service and will certainly continue to do so. I have already recommended Wooden Sun to a neighbor, who is seeking high quality, reliable service for her fireplace.

From initial contact to scheduling service through completion of the call, my experience was excellent in terms of customer service, knowledge and ability to quickly diagnose and solve the problem, thoroughness in cleaning the gas insert and testing and retesting to be certain the insert worked well. Kim was courteous and helpful in answering all of our questions and instructing us on the features of our remote control.

We will ALWAYS call Wooden Sun for future service – they are the BEST.