We are very pleased with the product and service. The installation crew was professional, thorough and very courteous. I can’t say enough about how pleased we are with the service and installation. The product – Valor G4 – is absolutely great. I was a little concerned about how small the flames were when we first turned the logs on but after having used it every night since it was installed, we really like the low flame – burning embers ambiance. The heat output is beyond my expectations. Overall – a great product and a great company.

Everybody I spoke to was as helpful and friendly as I could have hoped for. I called my gas supplier first and they did not fix it properly. I found Wooden Sun accidently and I am glad I did. Josh was very knowledgeable and explained everything so that I could understand it. My gas fireplace is working fine now!

A superb business! Professional, knowledgeable, returned my calls, made several service calls. Pleasant and patient staff! HIGHLY recommend.

From initial contact to scheduling service through completion of the call, my experience was excellent in terms of customer service, knowledge and ability to quickly diagnose and solve the problem, thoroughness in cleaning the gas insert and testing and retesting to be certain the insert worked well. Kim was courteous and helpful in answering all of our questions and instructing us on the features of our remote control.

We will ALWAYS call Wooden Sun for future service – they are the BEST.

The servicing of my fireplace was quick and clean and completely satisfactory! It took almost no time, and my fireplace is now completely ready for the cold season!

Knowing that you were not just selling us a stove but also installing it was one of the main reasons we opted for Wooden Sun. We were also really impressed that the installation occurred over a holiday week. It was more than a pleasant surprise to get back from vacation and have a new stove ready to go, especially now that winter is definitely here.

I purchased a HWAM Monet last spring and was installed this summer. The installation was professional and meticulous. The HWAM stove is AMAZING!!! With the significantly colder temperatures this winter, we have not had to turn the heat on. The wood stove heats the whole living space and is VERY EFFICIENT. I’ve used wood stoves most of my adult life and never have I burned so little wood and had as much comfort as I have with my HWAM stove. Jonathan was great with ordering EXACTLY what I wanted in both stove and hearth. Kim, Jake and Blake all did an outstanding job with installation. I couldn’t be happier.

The replacement of our old non-vented gas fireplace with a new vented model went quite well. From the sales experience with Kim to the installation, also with Kim, Rosie and Josh, we were very pleased with the result. The fireplace is beautiful and was retrofitted into our existing stonework. The installation work was extensive with venting placed thru the 1st floor ceiling, into the attic and then thru the roof. Also existing stonework was cut to accommodate the appliance. Our house was spotless when they were done with barely a speck of new dust present. Training on how to operate this technologically advanced device was thorough. I can only give my highest recommendation to this business and its knowledgeable and friendly staff.

We decided on a Valor gas insert so Jonathan came to our house in Waynesboro to see our fireplace in order to make a recommendation as far as model and size. We probably had two dozen questions and emails after we received our quote getting him to quote different configurations. I have so say that Jonathan was most patient and very responsive in getting back to us after every email. Both Jonathan and Kim installed the unit and were at our house for a full day and did an excellent first class professional install. I wouldn’t hesitate to recommend Wooden Sun to anyone. Thank you Jonathan and Kim!

My men and I found Wooden Sun to be a pleasure to work with — very professional, and responsive to all our needs. They sell top quality products.