The replacement of our old non-vented gas fireplace with a new vented model went quite well. From the sales experience with Kim to the installation, also with Kim, Rosie and Josh, we were very pleased with the result. The fireplace is beautiful and was retrofitted into our existing stonework. The installation work was extensive with venting placed thru the 1st floor ceiling, into the attic and then thru the roof. Also existing stonework was cut to accommodate the appliance. Our house was spotless when they were done with barely a speck of new dust present. Training on how to operate this technologically advanced device was thorough. I can only give my highest recommendation to this business and its knowledgeable and friendly staff.

From initial contact to scheduling service through completion of the call, my experience was excellent in terms of customer service, knowledge and ability to quickly diagnose and solve the problem, thoroughness in cleaning the gas insert and testing and retesting to be certain the insert worked well. Kim was courteous and helpful in answering all of our questions and instructing us on the features of our remote control.

We will ALWAYS call Wooden Sun for future service – they are the BEST.

I was very pleased with the fireplace maintenance service I received from Wooden Sun. Your technician Josh, in addition to doing a great job checking on my corner fireplace, took the time to respond to my many questions about how I could handle potential issues. This is the third year I have used your service and will certainly continue to do so. I have already recommended Wooden Sun to a neighbor, who is seeking high quality, reliable service for her fireplace.

The servicing of my fireplace was quick and clean and completely satisfactory! It took almost no time, and my fireplace is now completely ready for the cold season!

A superb business! Professional, knowledgeable, returned my calls, made several service calls. Pleasant and patient staff! HIGHLY recommend.

Wooden Sun provided friendly and helpful advice for our purchase of a wood burning stove insert. After purchase, their installation was both efficient and of high quality workmanship, leaving us delighted with the experience.

I called to see if Wooden Sun had a Kamado Joe Joe Jr grill in stock. Surprise, the answer was yes. I had been searching for a local dealer for a couple of days. Josh answered questions and invited me to come in to see the grill. I visited the store the next day and met Josh. He had the grill available and reviewed all of the features. He also was wise to remind me that buying from their store would come with service and help with any warranty claims, if ever needed. I decided on the spot to purchase the grill. I felt very comfortable with Josh’s expertise and knowledge of the Kamado Jr. I’ll be back for accessories, charcoal, and conversation. Thank you to Wooden Sun.

I purchased a HWAM Monet last spring and was installed this summer. The installation was professional and meticulous. The HWAM stove is AMAZING!!! With the significantly colder temperatures this winter, we have not had to turn the heat on. The wood stove heats the whole living space and is VERY EFFICIENT. I’ve used wood stoves most of my adult life and never have I burned so little wood and had as much comfort as I have with my HWAM stove. Jonathan was great with ordering EXACTLY what I wanted in both stove and hearth. Kim, Jake and Blake all did an outstanding job with installation. I couldn’t be happier.

Great site but it cannot do justice to a visit to the showroom and a visit to the showroom cannot hold a candle to the experience of having the folks from Wooden Sun install one of their first rate products in your home.

We are very pleased with the product and service. The installation crew was professional, thorough and very courteous. I can’t say enough about how pleased we are with the service and installation. The product – Valor G4 – is absolutely great. I was a little concerned about how small the flames were when we first turned the logs on but after having used it every night since it was installed, we really like the low flame – burning embers ambiance. The heat output is beyond my expectations. Overall – a great product and a great company.