A superb business! Professional, knowledgeable, returned my calls, made several service calls. Pleasant and patient staff! HIGHLY recommend.

Wooden Sun provided us with excellent customer service – they were a pleasure to work with – we would highly recommend them for wood stove troubleshooting and repairs. They were incredibly flexible with scheduling and went out of their way to adjust the timing of the visit at the last minute to make it work!

I was very pleased with the fireplace maintenance service I received from Wooden Sun. Your technician Josh, in addition to doing a great job checking on my corner fireplace, took the time to respond to my many questions about how I could handle potential issues. This is the third year I have used your service and will certainly continue to do so. I have already recommended Wooden Sun to a neighbor, who is seeking high quality, reliable service for her fireplace.

From initial contact to scheduling service through completion of the call, my experience was excellent in terms of customer service, knowledge and ability to quickly diagnose and solve the problem, thoroughness in cleaning the gas insert and testing and retesting to be certain the insert worked well. Kim was courteous and helpful in answering all of our questions and instructing us on the features of our remote control.

We will ALWAYS call Wooden Sun for future service – they are the BEST.

Knowing that you were not just selling us a stove but also installing it was one of the main reasons we opted for Wooden Sun. We were also really impressed that the installation occurred over a holiday week. It was more than a pleasant surprise to get back from vacation and have a new stove ready to go, especially now that winter is definitely here.

My men and I found Wooden Sun to be a pleasure to work with — very professional, and responsive to all our needs. They sell top quality products.

Great site but it cannot do justice to a visit to the showroom and a visit to the showroom cannot hold a candle to the experience of having the folks from Wooden Sun install one of their first rate products in your home.

The crew at WoodenSun is fantastic! I have been shopping for a woodstove for 2 years and was frustrated with my lack of answers until I found Wooden Sun. Their sales staff members were patient, and thoroughly explained multiple options that could work for my needs. They made a site visit to my home to help plan the project, but my plan was not approved by my neighborhood’s ARB. Subsequently, Jonathan made 2 more visits to my home- quite a way from their store to help me “re-tool” my plan. They made 3 visits to my home before the first dollar was ever exchanged! I’m sure it doesn’t normally take 3 site visits to get a project like mine planned, but they patiently stood by me when I hit a “bump in the road” with the ARB. Our stove is now installed and fully functional- wow, we are using it even more than we thought we would. I wish that I’d bought it years ago. Wooden Sun is highly recommended-you won’t be disappointed!

After 3 years with our HWAM stove we continue to be absolutely delighted! It is a centerpiece of our living room, with not just its warmth, but the large window into the flames. One surprise for us has been how much fireplaces have changed. The modern fireplace is truly a marvel of engineering, and HWAM is at the very forefront. You notice it by the fact that you only need to add wood every 2 hours (3 logs heat the room for 2 hours!), by the way in which the flames seem to move in slow motion, and by the very small amount of ash that remains after a whole day’s heating. In fact, often we still have enough embers in the morning to start the new fire. Finally, we have come to treasure the work that you have done in installing the fireplace. With your expert work it is so easy to start the fires. Your advice to also add a new liner to the chimney was spot on. We are delighted and thank you. All the very best of success in 2016.

The replacement of our old non-vented gas fireplace with a new vented model went quite well. From the sales experience with Kim to the installation, also with Kim, Rosie and Josh, we were very pleased with the result. The fireplace is beautiful and was retrofitted into our existing stonework. The installation work was extensive with venting placed thru the 1st floor ceiling, into the attic and then thru the roof. Also existing stonework was cut to accommodate the appliance. Our house was spotless when they were done with barely a speck of new dust present. Training on how to operate this technologically advanced device was thorough. I can only give my highest recommendation to this business and its knowledgeable and friendly staff.