The servicing of my fireplace was quick and clean and completely satisfactory! It took almost no time, and my fireplace is now completely ready for the cold season!
Testimonials
Wooden Sun Provides the Best Service Around!
Great site but it cannot do justice to a visit to the showroom and a visit to the showroom cannot hold a candle to the experience of having the folks from Wooden Sun install one of their first rate products in your home.
After 3 years with our HWAM stove we continue to be absolutely delighted! It is a centerpiece of our living room, with not just its warmth, but the large window into the flames. One surprise for us has been how much fireplaces have changed. The modern fireplace is truly a marvel of engineering, and HWAM is at the very forefront. You notice it by the fact that you only need to add wood every 2 hours (3 logs heat the room for 2 hours!), by the way in which the flames seem to move in slow motion, and by the very small amount of ash that remains after a whole day’s heating. In fact, often we still have enough embers in the morning to start the new fire. Finally, we have come to treasure the work that you have done in installing the fireplace. With your expert work it is so easy to start the fires. Your advice to also add a new liner to the chimney was spot on. We are delighted and thank you. All the very best of success in 2016.
I’m writing to commend an employee, Blake Hunter. I met Blake today on a job (Free Union). It was one of those rare encounters where you instantly know you are in the presence of an outstanding individual. You have an exemplary person representing your company.
Kim is wonderful! Such a pleasure to have anyone from Wooden Sun in my home. I can always trust that the work will be done well and my house respected.
Everybody I spoke to was as helpful and friendly as I could have hoped for. I called my gas supplier first and they did not fix it properly. I found Wooden Sun accidently and I am glad I did. Josh was very knowledgeable and explained everything so that I could understand it. My gas fireplace is working fine now!
Wooden Sun provided friendly and helpful advice for our purchase of a wood burning stove insert. After purchase, their installation was both efficient and of high quality workmanship, leaving us delighted with the experience.
I called to see if Wooden Sun had a Kamado Joe Joe Jr grill in stock. Surprise, the answer was yes. I had been searching for a local dealer for a couple of days. Josh answered questions and invited me to come in to see the grill. I visited the store the next day and met Josh. He had the grill available and reviewed all of the features. He also was wise to remind me that buying from their store would come with service and help with any warranty claims, if ever needed. I decided on the spot to purchase the grill. I felt very comfortable with Josh’s expertise and knowledge of the Kamado Jr. I’ll be back for accessories, charcoal, and conversation. Thank you to Wooden Sun.
From initial contact to scheduling service through completion of the call, my experience was excellent in terms of customer service, knowledge and ability to quickly diagnose and solve the problem, thoroughness in cleaning the gas insert and testing and retesting to be certain the insert worked well. Kim was courteous and helpful in answering all of our questions and instructing us on the features of our remote control.
We will ALWAYS call Wooden Sun for future service – they are the BEST.
Our experience with each employee, from beginning to end, what totally satisfying. From explaining our options for a fireplace door to its installation, we couldn’t have asked for better customer service. When we asked for a follow up to make a minor adjustment, your staff quickly responded and made the necessary correction. We would definitely recommend your business to those in need of your products.