That will depend on what kind of logs you have. Vent-free logs cannot be replaced except with the identical logs from the manufacturer — they come from the manufacturer with a specific log set and must be used with that set only. If the existing set is damaged, it may be possible to order a…
Gas log sets should have two aluminum tags attached by a small chain or wire cable to the log grate in the firebox, or behind the lower louvers where the valve and controls are housed. The tags, which are approximately five inches by six inches, give the manufacturer and model, as well as other useful…
If your existing fireplace or log set is one of the brands we sell, then we should be able to get parts, depending on its age. If it is a brand we do not carry, but is a standard part like a thermopile, we still may be able to get the part. If it is…
Yes, if the gas appliance is one of the brands we sell. We honor our manufacturers’ parts and labor warranties, and we warrant the installation of these parts and products from defects of workmanship for life (as long as you own the product). Unfortunately, we cannot warrant the parts or labor for brands we do…
April through August, our lead time is generally the same week. During the busy cool season, September through March, lead times can be as much as two weeks. We recommend having your gas appliance serviced in the spring or summer, so it will always be ready to use when it gets cold. To encourage you…
We will work on vent free units, but we want you to be aware that they can cause health problems, both for you and your home. For more information on vent free gas appliances, and why many in the industry think they are a bad idea, click here. There are good, efficient, attractive alternatives to…
We’re happy to make a service call for any gas log set, insert, or fireplace and do our best to give you a diagnosis. However, depending on the brand (see question “How do I determine what brand of fireplace or log set I have?” further down this page) and the age of the appliance, we…
Please see our pricing page for our rates for this service.
Yes we recommend annual maintenance on all gas appliances to ensure they are burning safely and efficiently. Routine maintenance includes (as needed): cleaning the logs, the burner, and the glass, ensuring the logs are placed properly (owner’s manual must be available), lighting the pilot, testing the unit, cleaning and adjusting the main burner and pilot, and…
Absolutely! All of our gas service technicians are National Fireplace Institute (NFI) certified—a voluntary system established by the National Fireplace Institute. Our sweeps undergo training by the Chimney Safety Institute of America (CSIA), also a voluntary system. NFI and CSIA set the highest standards of safety for the hearth industry. Learn more about the NFI…
