If your existing fireplace or log set is one of the brands we sell, then we should be able to get parts, depending on its age. If it is a brand we do not carry, but is a standard part like a thermopile, we still may be able to get the part. If it is a part specific to your brand of fireplace, and it’s not a brand we carry, then we can install the parts but we may not be able to order them for you.