We’re happy to make a service call for any gas log set, insert, or fireplace and do our best to give you a diagnosis. However, depending on the brand (see question “How do I determine what brand of fireplace or log set I have?” further down this page) and the age of the appliance, we may or may not be able to get parts or technical support, but we will do everything we can to make a diagnosis and fix the problem. Please be aware that there are many, many brands of gas appliances and we only warrant our work for the brands we sell. Please see our pricing page for our service fees.
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