Gas log sets should have two aluminum tags attached by a small chain or wire cable to the log grate in the firebox, or behind the lower louvers where the valve and controls are housed. The tags, which are approximately five inches by six inches, give the manufacturer and model, as well as other useful information. They may be buried under the sand or vermiculite in the firebox, or even pushed under the burner pan.
Fireplaces will often have a metal tag riveted to the top right or left side of the firebox with the manufacturer’s information. It may be obscured by soot but should be legible once the soot is wiped away. It may also be hidden behind the interior firebrick panels. If the fireplace has louvers, the plate is frequently behind the bottom louvers.
If you cannot find the manufacturer’s information on your fireplace, fill out our Online Service Form, and we can schedule an appointment to come out and take a look.