Do you recommend routine maintenance on gas logs, insert or fireplace?

Yes we recommend annual maintenance on all gas appliances to ensure they are burning safely and efficiently. Routine maintenance includes (as needed): cleaning the logs, the burner, and the glass, ensuring the logs are placed properly (owner’s manual must be available), lighting the pilot, testing the unit, cleaning and adjusting the main burner and pilot, and replacing any batteries if there is a remote control and/or receiver. Note: routine maintenance work is NOT a service call, which is specifically to address problems or malfunctions with your appliance.