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Are your service technicians certified?

Absolutely! All of our gas service technicians are National Fireplace Institute (NFI) certified—a voluntary system established by the National Fireplace Institute. Our sweeps undergo training by the Chimney Safety Institute of America (CSIA), also a voluntary system. NFI and CSIA set the highest standards of safety for the hearth industry. Learn more about the NFI and CSIA certification processes. We also regularly send our service techs to manufacturer’s training seminars, as well as seminars put on by professional organizations. Keeping our service techs up to date with the latest information provides better value for our customers and ensures that the safest best practices are being utilized. Education for excellence is a company value of Wooden Sun!

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