No Power? No Problem!

Early 2015 brought us a lot of winter storms, and winter storms always bring at least one big power outage. Out in the country, it can be days before you get your power back, but you’ve got to stay warm in the meantime. Fortunately, Wooden Sun has your winter heating needs covered.

Valor G3Valor gas fireplaces and inserts are designed to function without a fan, and therefore without the need for electricity. In addition to the convection heating you get from all gas fireplaces and inserts, Valor has some of the best radiant heat technology in the industry. While few Valor appliances are large enough to heat your entire home, they will easily keep a few rooms warm and cozy while you wait for the power company to do its thing.

Regency Hampton H300Wooden Sun carries a variety of wood-burning stoves and inserts, to heat anywhere from 600-3000 square feet. While inserts often work best with blowers, they’ll still put out quite a bit of heat without the fan, so you don’t lose your heating capability when the power goes out (your faithful blogger has a wood insert with a very noisy blower, and she can get a great deal of heat out of the appliance without having to resort to the fan).

WiseWay pellet stoveWe’re also very excited about our most recent addition, the Wise Way brand of gravity-fed pellet stoves. While other pellet stoves rely on electric motors and augers to get the pellets from the hopper to the burn chamber, Wise Way pellet stoves have a simple gravity-feed system, which means you can still use your stove when the power goes out. Note: the zig-zag portion of the stove is actually the outlet from the burn chamber, which means that you can see the fire through the window on the side as it streaks upwards!

 

 

Common Gas Fireplace Problems: You Probably Don’t Need to Panic

Following up on our recent post about how to address concerns about wood stove performance, here’s a post about your gas stove/insert/fireplace. Since the direct vent gas appliance is a closed system, drawing air from and venting to the outside, there’s much less variation from home to home and appliance to appliance. However, there are a few issues that can crop up with gas units, so here are some common service requests we get, with a couple of troubleshooting steps to try on your own:

My Fireplace Won’t Turn On

At the beginning of each fall, we get a lot of service requests from people trying to turn their gas fireplaces on for the first time in several months, only to find that those fireplaces won’t start. The first, and most obvious question: how are the batteries? Your gas appliance may have batteries in both the remote and the receiver, so it’s important to read your owner’s manual to figure out how many sets of batteries you need to check. It seems obvious, but we’ve gone out to fix several malfunctioning gas appliances, only to discover that the only thing the customer needs is new batteries. It’s worthwhile to keep a battery tester around the house to help you determine whether or not that pack of AAs in the kitchen drawer is still good.

If the batteries in your remote and/or receiver are good, the next step is to make sure the fireplace is getting fuel. If you have a propane tank or natural gas line, are the tank and valves set in the on position? Your gas appliance should have a valve in the firebox, or a key in the wall or floor nearby, and the propane tank will have a knob on the tank outside that opens or closes it. For problems with a natural gas line, contact your city utilities office, and for propane, contact your propane company.

And if you can get your fireplace going, but it keeps turning itself off suddenly, check to see if you’ve left it set in thermostatic mode. We often have that problem in the showroom over the summer, particularly with units we don’t turn on very often; we’ll set the remote to act as a thermostat over the winter, and then in the summer, the fireplace keeps automatically turning itself off!

The Glass on My Fireplace Looks Smudged

Each time you start your gas fireplace, you’ll notice some condensation on the glass. This is a normal part of the startup process, as the water vapor in the air inside the firebox begins to evaporate. This condensation will dissipate within a few minutes, as the firebox heats up and the flames turn yellow. Over time, you can get some buildup on the inside of the glass (residue from that startup condensation), but this is harmless, and easily cleaned off during your annual maintenance call.

My Fireplace Smells Weird

When you start your gas fireplace for the first time after it’s installed, there will be an “off-gassing” period as the residual factory paints finish curing. This, again, is harmless; open the window for your first couple of fires, and the gasses should dissipate fairly quickly. When you then start your fireplace, stove, or insert for the first time each year, you’ll get a slight odor for that first fire or two, as small amounts of dust that have built up over the summer burn off. This shouldn’t last very long; if it lasts more than a couple of hours, or if you start to smell gas or plastic, shut your fireplace off and call your local certified gas appliance expert.

 

Common Wood Stove Problems: You Probably Don’t Need to Panic

Every season, we receive several calls from concerned stove-owners, worried that their stoves are malfunctioning and/or dangerous. The good news is that many of these problems are not actually problems at all, and merely things your stove will do from time to time. Let’s address some of the issues you may encounter in your wood stove or insert, as well as some troubleshooting steps you can take before scheduling a service call:

Discoloration

Some change in the color of your stove can be normal. If you have a stove with porcelain enamel cladding, the enamel may darken as it heats up, then return to its original color as it cools (the bordeaux enamel from Vermont Castings, for example, darkens to a particularly vibrant deep red when the stove is going).

Some wood-burning appliances have a stainless steel firebox, rather than the traditional firebrick or refractory cement. Although this lighter, thinner firebox will transmit heat to your room faster, the lighter constructions means it’s also subject to a certain amount of warping and discoloration (which looks like rust, but doesn’t damage the material of your firebox). During a chimney sweep and inspection, we will inspect any warping or discoloration in the firebox, and assess whether or not it’s severe enough to cause a problem.

Drafting Problems

Sometimes, problems with draft can cause the smoke from your wood stove to come back into the room, rather than going up the flue as it’s supposed to. While a blockage in the flue or the cap may be responsible, there are some steps you can take before scheduling a chimney cleaning.

Image courtesy of woodheat.org

Image courtesy of woodheat.org

The most frequent cause of cool, smoky fires is wet wood, so the very first thing to check is your firewood supply. Firewood that has been properly seasoned (cut, split, stacked to allow free air circulation, and left in the sun and air for at least 9 months) has a moisture content between 15-20%. Dry wood will have cracking and splitting at the ends, as shown in the picture next to this paragraph. Also, if you hit two pieces of firewood against each other, wet wood will make a dull “thud,” whereas dry wood will make a hollow, resonant “thunk.” While this isn’t as scientific or precise as a moisture meter, it will give you a reasonably good idea of how dry your firewood is. Another way to check the quality of your firewood is to look at the smoke coming out of your chimney. At the start of a good fire, the smoke coming out of the chimney will be white; after the fire is fully established, you shouldn’t see very much smoke at all, only a slight distortion from the heat radiating out of the top of the chimney, and a little bit of translucent steam.

Sometimes, the weather outside can be the problem. Damp, heavy air provides more resistance to draft, and it will be harder for your chimney to get a good draw at these times.  And a good draft requires a difference of temperature between the indoor and outdoor air, as the warm air inside your stove is drawn up the flue towards the colder air outside. If the temperature outside is above 55°F, this temperature difference will not be high enough, and it’ll be hard to get a good draft going. You can help your chimney out by pre-heating the flue (holding a burning rolled-up newspaper as near to the flue opening as you can get, for example), but some weather conditions will always interfere with wood stove performance.

Depending on where in your house your stove is installed, some problems with draft may be unavoidable. All homes have a neutral pressure plane, above which air is trying to leave the house, and below which air is trying to get into the house. Many basement fireplaces, unfortunately, are in negative pressure planes, which means they can sometimes experience backdraft from the flue connected to an upstairs appliance. There are steps we can take to reduce this backdraft, like extending one flue so that the smoke isn’t as readily pulled back into the house, but it’s an unfortunate reality that your wood stove may not perform equally well in all parts of your home.

Uncommon Stove Problems: Contact a Professional

While many stove issues are comparatively minor, there are some situations that require the immediate attention of a certified wood service professional. If the wall in front of your chimney, or surrounding the thimble where your stove plugs into the wall, becomes hot to the touch (some warmth is ok, but the wall shouldn’t be too hot to touch), or begins to discolor, stop using your stove immediately, and call your local certified stove technician. If the wall is hot or discolored (turning brown around the thimble, for example), this indicates that pyrolysis is occurring, and often that you have had (or are having) a chimney fire. We inspected just such an installation last year; the flue liner showed evidence of multiple chimney fires, and the wood studs in the wall were beginning to char around the edges. We removed the damaged parts and relined the chimney, but this could easily have started a house fire if left unresolved.

The bottom line is that your wood stove is a complex system, and it’s important to pay attention to how it’s working. If you notice something unusual, don’t panic! There will always be variations in the way each stove performs in different environments, and most of these variations aren’t cause for concern. But as always, if you’re unsure, feel free to call your friendly neighborhood Wooden Sun technicians, and we can discuss your stove problems with you.

Have a safe, warm, and happy fireplace and stove season!

 

 

On the Care and Feeding of Your New Awning

So you’ve just gotten a fabulous new awning/canopy/solar shade. First of all, congratulations on all of your newly-usable outdoor space! We hope that your new awning beautifies your home and improves your summer afternoons for many years to come. By keeping direct sunlight from entering your home, your new shade product should also keep your home much cooler, significantly reducing your air conditioning bill. Although both Aristocrat and Eclipse shading products are made with a coated, durable aluminum-frame construction and sturdy marine-grade fabric, some basic care and maintenance will help to extend the life and beauty of your awning or canopy.

Routine Maintenance

You should clean your awning on a regular basis, before dirt, bird droppings, or roof residue have a chance to get embedded in the fabric. Loose dirt can be brushed off with a soft brush, and you can hose the fabric down without having to remove it from the frame. To remove stains, use a mild natural soap like Ivory® Flakes or Woolite® in lukewarm water (no more than 100 degrees F). Do not use harsh soaps, detergents, or chlorine bleach. Allow the fabric to dry completely before you retract your awning, and don’t let water pool or puddle on the fabric. When retracting your awning, make sure no twigs, leaves, or other debris get rolled up in the material. We recommend retracting your awning in strong wind, hail, rain, or snow, particularly in winds of over 20 mph. The fabric should roll off the top of the roller tube, never from underneath; if your awning fabric is unrolling from below the tube, rather than above, please schedule a service call.

At the start of the outdoor season, it’s a good idea to hose down the aluminum arms of your awning and wipe them with a soft cloth, to make sure no dust or grit has accumulated during the winter. Although the framework is self-lubricating, it’s a good idea to lubricate the moving parts yearly with a dry silicone spray lubricant to maintain optimal, quiet operation. If unusual creaking occurs when you operate your awning, try lubricating it before calling your dealer. The most prevalent place where an awning needs lubrication is at the end of the roller tube, on the side opposite the motor or gear. Be sure to keep the spray away from the fabric.

Preparing Your Awning for Winter

You should retract your awning for the winter season. If your awning has a hanging valence, you should remove this and store it in a dry space, following the instructions below. Do not store the valence in a plastic bag, as this can trap moisture.

Valence removal and replacement

Awnings and fire do not mix.

Awnings and fire do not mix. (click to enlarge)

A Final Note

Please, readers, don’t store or use grills or smokers underneath your awning. This picture shows the damage that can result from having such a high heat output underneath your awning or canopy. In addition to posing a danger to your home and family, this is a sad fate for such a lovely awning.

 

 

Grill Safety & Maintenance: Refresher Course

Ed. note: It’s that time of year, so here’s our grill safety and maintenance post once again.

Summertime, and the grilling is easy! Everybody loves food cooked outdoors, whether on a gas, charcoal/pellet, or electric grill or smoker. But, as with any heating or cooking appliance, grills require regular maintenance, and some basic safety precautions to keep you, your family, and your home safe.

Grill fire

This picnic has ended badly.
Image: Countryside Fire Protection Dist., Vernon Hills, IL

Let’s start with the safety precautions:

  • Never use your grill indoors; carbon monoxide can build up in an enclosed space, posing a significant health hazard to everyone in the home.
  • Grills should never be used underneath a deck or balcony, or directly next to a wooden structure. Keep your grill away from flammable materials, and make sure that all children and animals stay at least three feet away from it.
  • When starting a gas grill, the lid should always be open. If the flame has gone out (blown out by the wind, for example), turn off the grill, wait 15 minutes for the propane to dissipate, then re-ignite the pilot.
  • Before you use your grill for the first time each year, be sure to check the gas line and connections. You can do this by applying a soap-and-water solution to the hose, gasketing, and connector valves. If bubbles form, there is a leak. Turn the gas off immediately and wait to see if the leak stops. If it does stop, be sure to have your grill serviced by a professional before trying to use it again; if the leak does not stop, call the fire department. If you smell gas while cooking, get away from the grill and call the fire department.
  • If you’re storing your propane grill during the off-season, disconnect the gas tank and store it outdoors, never in the house or garage.
  • And, of course, always read the user manual that comes with your grill, and follow the manufacturer’s instructions regarding use and proper maintenance of the grill.

As to maintenance:

  • Clean cooking grids and drip trays thoroughly. Grease and salt speed up corrosion, and pooled grease can easily ignite.
  • In addition to checking for gas leaks, check all valves and connectors for rust and other corrosion. Remove all rust with a wire brush, and apply a rust-proof paint or sealant to the area.
  • After you finish grilling, leave the grill on high for about 10 minutes; this will vaporize most of the remaining drippings and grease (although you should still clean your grill thoroughly at the beginning and end of grill season).
  • Protect your grill with a fabric-lined grill cover. A tarp or other non-breathable cover can trap moisture inside, speeding up the rusting process.
  • Finally, have your grill cleaned, serviced, and inspected by a qualified technician once a year.

Enjoy your grilling, and have a safe and happy summer cooking season!

We’ve Applied for a Small Business Grant, But We Can’t Do It without You!

Chase Mission:Main Street is offering 20 $100,000 small business grants, and Wooden Sun hopes to receive one of them! The money would be used to invest in new products and administrative tools, as well as the hiring of new employees to enable us to more effectively help you “Bask in the Warmth”! We need 250 votes before June 19th to be considered for this grant, so please follow the link below to put us in the running for this fantastic opportunity. We can’t do it without you!

https://www.missionmainstreetgrants.com/b/68081

Wooden Sun Summer Warehouse Sale!!

As the summer orders come in, we’ve realized that we have too many products in our warehouse, and not enough space to store them all! In order to make room for new products, we’re clearing out some of our overstock stoves and gas log sets, at prices ranging from 15-50% off! Click on the link below to see a .pdf of all of our warehouse items for sale!

All products are new and have never been used.

WS logo bullet point Wooden Sun Summer Overstock Sale

Backyard and Patio Projects

Spring has finally sprung. Time to get out in the garden, give everything a good spring cleaning, and think about how to best use your outdoor space this season.

Part of an outdoor landscaping project done by Blake and his dad.

Part of an outdoor landscaping project done by Blake and his dad.

Is this the year for that patio, outdoor kitchen, or landscaping project you’ve been considering? Whether you’re looking for a small patio, a new outdoor kitchen, or an entire outdoor room, we can work with you to make your project a reality! Our lead mason, Blake Hunter, has been doing stone work for 20 years, learning from his father, Peter. Their top-notch stonework graces fireplaces, patios, and decks throughout the Charlottesville/Albemarle area.

Outside our showroom – a glimpse of the luxury an outdoor kitchen can provide.

 

Once your lovely stone patio is complete, you’ll need a focal point for your new space, and what better choice than a firepit or firetable? With a huge variety of products from HPC, R.H. Peterson, and the Outdoor Greatroom, you’re sure to find something at Wooden Sun to complement any outdoor space, and help you “bask in the warmth” at your next backyard gathering!

 


Enjoying coffee in the shade. Pergola canopy by Aristocrat Awnings.

Is your outdoor space too sunny and hot? Do you get rained out whenever you try to host a party or enjoy your garden? A retractable awning might be just the thing for your deck or patio, or maybe you need some screens by Eclipse to keep the bugs off your porch. A pergola can turn a patio almost instantly into an outdoor room, and an under-pergola canopy keeps the sun and rain off you while you’re enjoying that room.

Relax by the pool. Awning by Eclipse.

Relax by the pool. Retractable awning by Eclipse.

 

 

Whether your plans are large or small, we have the products and expertise necessary to bring an extra touch of luxury and comfort to your outdoor space. Give Wooden Sun a call, and let us help you create the outdoor room of your dreams!

Wooden Sun Receives Super Service Award!

Wooden Sun is pleased to have received the Angie’s List Super Service Award for the 2nd year in a row! We pride ourselves on our courteous, professional service, performed by fully-certified technicians. We strive to treat your home as well as (if not better than) we would treat our own. Our customers are the most important part of our business, and we appreciate your confidence and feedback!

Wooden Sun Angie's List Service Award

2014 was a great year for Wooden Sun. 2015’s been good to us so far, and with your help, we hope to make it our best year yet!

Company Road Trip: Update

The Hearth, Patio, & Barbecue Expo was great! The HPBA show is an annual opportunity for us to meet with other Hearth & Patio retailers, manufacturers, and distributors to exchange ideas and discuss the current state of the industry. We’ve never taken the entire company before, so this was a brand new (and exciting) experience for most of the staff.

As part of our commitment to ongoing education and training, Wooden Sun employees attended a variety of classes and training sessions. Josh Thornhill, our warehouse manager, is now an NFI-certified gas technician (congratulations, Josh!).We’re waiting on the results for two of our other employees (including your faithful blogger), who took the woodburning certification exam. The certification exams required a full day of class work and a four hour final exam. The whole Wooden Sun team also attended a variety of courses on sales, job site safety, customer service and maintenance and  troubleshooting procedures for wood and gas products.

HPBA trade show

HPBExpo show floor. Photo courtesty of HPBExpo on Facebook

The trade show portion of the week was, of course, amazing. We caught up with our vendors and distributors (or, in some cases, met them in person for the first time!), got some refreshers on the products we sell, and enjoyed a sneak peek of upcoming product releases. We found some new-to-us vendors and products to explore, for both our indoor and outdoor categories. Several of our current distributors are releasing new products and product lines this summer or fall; watch this space for ongoing updates about exciting new products you can find in our store.

HPBA outdoor burn

The BBQ Dragon in action. Photo courtesy of HPBExpo.com

 

Even in the chilly weather, the outdoor burn area was going strong. Grills, smokers, pizza ovens — everything was fired up and producing amazing food (it was also nice to be able to stop at a firepit every few feet to take off the chill). As hearth professionals we were, of course, obligated to sample several different vendors’ offerings, to see which products we might be interested in bringing to our outdoor kitchen and patio line.

All work and no play make for a dull road trip.  Fortunate enough to arrive and leave in the good weather that bookended the storm that had I-40 snarled for 32 miles, we all had a great time in a snowy Nashville. The next time you are in Nashville, we would heartily recommend Morton’s Steak House, especially if you can get a high quality supplier like Olympia Chimney to take you out for dinner! Some of us also took a turn as rodeo stars on the mechanical bull at the Tequila Cowboy, bathed in the Nashville sound at Tootsie’s World Famous Orchid Bars (three floors, each with its own band), or tried to break into the music scene at a karaoke bar, which will remain unnamed in case they have video of the performances.

From stoves and fireplace accessories to grills and patio furniture, there was something for everybody at the HPB Expo, and we enjoyed our time there. We went to Nashville filled with questions and excitement, and came back filled with new information, freshly-polished skills, and lots of great products and ideas for the future!